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Frequently Asked Questions

Subscriber Support: FAQs
Intro

Welcome to your subscriber support page. Here we will endeavor to answer all of the common questions regarding a subscription to one of our titles. If you have a question not covered here, please do not hesitate to contact support@insuranceinsider.com.

General
General
  • What is Insurance Insider?

    Insurance Insider is the leading provider of insights and analysis for the world's top insurers, distributors, service providers and investors.

    Our mission is to help market participants of the complex P&C insurance industry to outcompete by empowering them with unique, timely and actionable insights.



  • Who uses Insurance Insider?

    Our service provides critical market intelligence for companies across the P&C insurance ecosystem – from commercial insurers to MGAs to investment banks.

    Sectors we serve include: commercial insurers, specialty/E&S insurers, reinsurers, retail and wholesale brokers, MGAs/MGUs, InsurTechs, insurance system vendors, executive search firms, consulting firms, law firms, tax/audit consultancies, investment banks, asset managers, hedge funds, private equity and venture capital, trade associations and academia.
  • What’s the difference between Insurance Insider, Insurance Insider US, and Insurance Insider ILS?

    Our three platforms cover different markets from unique angles. Please find a comprehensive outline of each here.
  • What does a subscription include?

    A subscription to Insurance Insider includes:
    • Exclusive breaking news alerts
    • Daily, weekly, and monthly newsletters
    • Website access to premium content and our entire archive
    • Suite of interactive data tools
    • Discounted passes to Insurance Insider events
    • Dedicated account manager
  • Do you offer a free trial?

    Yes! We invite you to request a free trial to experience our platform for yourself.
  • Can I buy a single user subscription?

    Insurance Insider’s products are designed as enterprise-wide subscriptions. There is a a 3-user minimum per company.
  • How much does a subscription cost?

    Subscription pricing varies depending on the needs of your business. Please contact support@insuranceinsider.com and one of our representatives will contact you to discuss pricing.
  • Do you sell banner advertising?

    No, we do not sell banner advertising on our websites. Please visit our Marketing Services page for information on sponsorship opportunities..

  • I have a scoop or correction; who can I contact?

    Our full editorial team is listed here, you can reach out directly.
  • Where can I send press releases?

    Please also contact our editorial team with press release material.

  • Can I submit an article to be considered for publication?

    No, all Insurance Insider content is produced by our in-house editorial team, and we do not accept submissions.
  • Do you offer any free resources/content?

    Yes! Our multimedia content on Insider on Air is free to view and listen. This includes webinars, podcasts, and video interviews with the leading executives in the P&C insurance space. Susbcribe to our free Insider on Air newsletter to receive a biweekly update with our latest content.
  • I have a question not addressed here; who can I contact?

  • Can I submit an article to be considered for publication?

    No, all Insurance Insider content is written by our editorial staff and we do not accept submissions.
Subscriber
Subscriber
  • I am having trouble logging into the website. What should I do?

    First, please try logging in on a different browser. If you still have trouble, please email support@insuranceinsider.com and we will get back to you as soon as possible.

  • I am not receiving news alerts or newsletters to my inbox.

    First, please check that you have set up your email preferences in the My Account section on our website.

    If you have already set up your preferences, please check that Insurance Insider emails are not delivered to your junk mailbox. You may need to ask your IT department to add our domains to a safe sender list:

    info@insuranceinsiderus.com
    info@insuranceinsiderils.com
    info@insuranceinsider.com
  • I forgot my password. How can I reset it?

    Visit our login page, type in your email address, and then click “Set/Reset Password.”
  • My company has a corporate subscription. How can I get access?

    If you believe your company has a subscription and you’d like access, please email support@insuranceinsider.com and your dedicated account manager will be in touch.
  • Is there an app?

    No, we currently don't have an app. However, our sites are responsive, so you can access our content on your smart device with a Wi-Fi connection.
  • Can I get a hard copy sent to my office/home?

    All of our publications are digital-only.